Issue 48

Over the past few weeks I have found myself in ‘observation mode’.
One learns a lot by watching and observing people… about generosity, kindness
and courtesy and sadly also about self-importance, ‘delusions of grandeur’ and arrogance!


What has happened that so many have acquired this attitude of arrogance… of entitlement…
of loss of common courtesy, kindness and manners?

Jonathan Sacks calls humility the “orphaned virtue of our age.”

Humility is often misunderstood. Dictionaries define it as:
“A modest opinion of one’s own importance”
“The quality of not thinking you are better than other people”
“Self-restraint from excessive vanity.”

Humility derives from an inner sense of self-worth. It is not false modesty or undermining one’s accomplishments. More and more we seem to live in a world of self-promotion, self-justification and winning. This is not to say one should not feel proud of hard earned achievements and accomplishments. However be cogniscent of remaining humble.

Communicate – it’s always about the HOW! Note how you communicate with others - via email or telephonically. Watch your tone and attitude.

Give to others – without expecting anything in return. Contribution and giving back is a wonderful thing whether to others or animals.

Admit your mistakes – with the right attitude. We are not always right and never will be. Learn from others and grow.

Practice common courtesy – please and thank you go a long way.

Return calls and emails – other than common courtesy as per above. It says a lot about you if you don’t!

Self-Reflect on what you can do differently – it is always valuable to take a step back, reflect and initiate changes.

Let people do their jobs - micromanaging kills morale – choose good people, train them and then get out of the way to let them do their jobs.

Be grateful for your qualities – recognize your great qualities and assets, express gratitude for them however no need to boast and brag.

It’s a practiced trait that requires constant monitoring and implementation especially since arrogance, egotism, superiority and conceit are always tugging at our human nature.

Nobel Prize winner Rabindranath Tagore says:

According to research from the University of Washington Foster School of Business, humble people are more likely to be high performers in individual and team settings and they also tend to make the most effective leaders.

Jim Collins author of “Good to Great” found high level executives built enduring greatness through a blend of personal humility and professional will. They channelled their egos away from themselves and into the larger goal of building a great company. It’s not that high level leaders had no ego or self-interest however their ambition was foremost for the company. They apportioned credit to other members of their team when things went well and were self accountable when things did not go so well.


Please contact Terry on +27 82 553 3581 or terryz@mweb.co.za for any details or information on any of her courses.
To read past newsletters or see what training programs are available, visit www.tlz.co.za

Professional Member: Professional Speakers Association of Southern Africa (PSASA)

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